We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@printspot.co.za.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@printspot.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrect or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us within 48 hours of receiving the order with a description of the issue and clear photos.
Exceptions / non-returnable items
Due to the custom and personalised nature of printed and branded marketing materials, most products cannot be returned once production has started or the items have been printed.
Non-returnable items include (but are not limited to):
- Custom printed products, such as business cards, flyers, brochures, posters, stickers, labels, banners, folders, and branded packaging
- Personalised or custom design work
- Special orders or items printed according to customer specifications
Please ensure that all artwork, spelling, quantities, and specifications are carefully reviewed before approving print production, as Print Spot cannot accept responsibility for errors that were approved by the customer prior to printing.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Because most of our products arecustom printed, exchanges are generally not possible once production has begun.
If you received the wrong product or a defective item, please contact us and we will arrange a replacement or reprint where applicable.
European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
However, this right does not apply to customised or personalised products, including printed marketing materials produced specifically for your order.
Returned items must be unused and in their original condition, with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@printspot.co.za.